IT Training Analyst - John Laing Homes

Hi all,

We are looking for an IT Training Analyst, see details below.

You can apply online at: http://jobs-johnlainghomes.icims.com/jobs

Regards. Orlando Navarro - orlnav@hotmail.com

Overview: Training Analst

The Trainer is responsible for providing process and transactional training to internal customers in applications necessary to support their job duties, primarily focused on core PC applications and SAP. The Trainer will have specific knowledge to the training area of expertise, either PC training or SAP or both. They will design training courses and develop training materials to educate the business on business processes, systems solutions and available reporting. Trainers will be a resource to the Analyst team, absorbing process and transaction details to share with the user community. Additionally, a Trainer will assist, resolve, and respond to user education helpdesk tickets from the business user community.

Responsibilities:

Essential Duties and Responsibilities •Provide training expertise to internal and external customers •Collaborate with Business Analysts and Functional Analysts on the team to ensure business solutions are understood and communicated to the business consistently •Become familiar with the designed business solutions for PC and SAP •Define training strategy and schedules, coordinating the timelines with the business •Develop job aids and training materials •Conduct end user training using presentation tools, demonstrating processes, and articulating business benefits •Share knowledge gained from training back to Analyst team to identify areas for improvement •Provide user education on business solutions and transactions and troubleshoot user education helpdesk tickets Core Competencies •Communicate Effectively [Written and Oral] •Advocate and Adapt to Change •Build Positive Working Relationships Technical Competencies •Working knowledge of Microsoft office automation tools Non-Technical Competencies •Decision Making •Time management and ability to prioritize multiple tasks •Initiate action, follow up and follow through Communications Contacts Internal •Internal users of PCs •Internal users of SAP External •Hardware and Software Vendors •Vendors/Trades

Qualifications:

Required • Proficiency in utilizing and navigating software programs and adaptability to systems • B.S. or B.A. University level degree • 2-3 years of training experience • Valid California drivers license, access to a motor vehicle and current insurance coverage Preferred • Expertise in one or more specified SAP module/area of business: [PS, FI/CO, MM, SD, SM, RE] • 1-3 years SAP training experience • Knowledge of Homebuilding Industry Processes • Knowledge/experienc e using InfoPak Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job approximately 80% of total work time will be using a computer keyboard and monitor. The employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 30 pounds. Travel via airplane and/or automobile between corporate and division offices and communities is approximately <10% of total work time. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate.